Spiegel: I too have been trying to contact a live person...
A Spiegel customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Spiegel customers when your case took place?
~Anonymous: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to Spiegel, and if so, how?
GetHuman: And which of these common Spiegel customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Spiegel problems)
~Anonymous: "Track order" was why I was trying to call.
~Anonymous's review of Spiegel customer service
GetHuman: So how would you sum up your experience for GetHuman's Spiegel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I too have been trying to contact a live person and to no avail, unable to do so. I returned an item and have yet to be refunded or to any speak with someone regarding my refund. Tried to call but the line is constantly busy. I would recommend not ordering with Spiegel, as their customer service is sketchy to say the least.
GetHuman: Let's quantify your experience contacting Spiegel. On a scale of 1 to 5, how easy is it go get help on a Spiegel problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Spiegel's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Spiegel customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Spiegel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Spiegel customer service problem that occurred on November 17th, 2017.