Spirit Air: My * year old daughter and I were going to miss...
A Spirit Air customer review by GetHuman user ~Very displeased from November 27th, 2017
Background on ~Very displeased's case
GetHuman: ~Very displeased - can you tell our other Spirit Air customers when your case took place?
~Very displeased: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Very displeased a list of common Spirit Air problems)
~Very displeased: "Update account information" was why I was trying to call.
~Very displeased's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very displeased: My * year old daughter and I were going to miss our flight and after a ** minute hold time to speak with a representative our flight departed. ** minutes after the flight left I finally reached someone to be told we were considered a no show. Come to find out that status also cancels our return flight without refund. *I'll never fly this airline and I urge everyone to head this advice.*Besides the poor level of communication skills their pricess aren't really competitive when they add on for each bag both carry on and stow away and the additional charge per seat in order to sit by your loved ones is absurd!*Don't fly this airline!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Very displeased: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very displeased: I'd give them a two out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Very displeased: For that I would say three out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Very displeased: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very displeased taken from his Spirit Air customer service problem that occurred on November 22nd, 2017.