Spirit Air: The worst. I booked a RT Boston-Mpls flight via...
A Spirit Air customer review by GetHuman user ~Susan in NH from November 22nd, 2017
Background on ~Susan in NH's case
GetHuman: ~Susan in NH - can you tell our other Spirit Air customers when your case took place?
~Susan in NH: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan in NH a list of common Spirit Air problems)
~Susan in NH: "Special Request" was why I was trying to call.
~Susan in NH's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan in NH: The worst. I booked a RT Boston-Mpls flight via Priceline. Spirit wrote it as FOUR one way flights and charged me bag fees for each leg. They won't change it. Say it's Priceline's fault.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Susan in NH: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan in NH: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Susan in NH: For that I would say three out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Susan in NH: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan in NH taken from his Spirit Air customer service problem that occurred on November 17th, 2017.