Spotify: Change the advertisements playing
A Spotify customer review by GetHuman user GetHuman-emilyjwa from December 1st, 2017
Background on GetHuman-emilyjwa's case
GetHuman: GetHuman-emilyjwa - can you tell our other Spotify customers when your case took place?
GetHuman-emilyjwa: Sure. It was afternoon, on November 29th.
GetHuman: Did you reach out to Spotify, and if so, how?
GetHuman: And which of these common Spotify customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-emilyjwa a list of common Spotify problems)
GetHuman-emilyjwa: "Refund a Charge" was why I was trying to contact.
GetHuman-emilyjwa's review of Spotify customer service
GetHuman: So how would you sum up your experience for GetHuman's Spotify customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-emilyjwa: Change the advertisements playing
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-emilyjwa: I listen to calm music and there is an add you play that is heavy metal that blasts in my ears and scares me. This is a bad advertisement to play because all anyone does is quit out of spotify. Thank you.
GetHuman: Let's quantify your experience contacting Spotify. On a scale of 1 to 5, how easy is it go get help on a Spotify problem?
GetHuman-emilyjwa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-emilyjwa: I'd give them a one out of five on communication.
GetHuman: And what about Spotify's ability to quickly and effectively address your problem?
GetHuman-emilyjwa: For that I would say four out of five.
GetHuman: And finally- any advice for other Spotify customers?
GetHuman-emilyjwa: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Spotify to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-emilyjwa taken from his Spotify customer service problem that occurred on November 29th, 2017.