Spotify: Switched to family plan can't get more than * d...

Background on GetHuman-mrscheek's case

GetHuman: GetHuman-mrscheek - can you tell our other Spotify customers when your case took place?
GetHuman-mrscheek: Sure. It was middle of the night, on December 3rd.
GetHuman: Did you reach out to Spotify, and if so, how?
GetHuman-mrscheek: I used a email I found on the GetHuman Spotify customer service contact info page: Contact Spotify Customer Service
GetHuman: And which of these common Spotify customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-mrscheek a list of common Spotify problems
GetHuman-mrscheek: "Billing/Refund" was why I was trying to contact.

GetHuman-mrscheek's review of Spotify customer service

GetHuman: So how would you sum up your experience for GetHuman's Spotify customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mrscheek: Switched to family plan can't get more than * device to play at a time
GetHuman: Let's quantify your experience contacting Spotify. On a scale of 1 to 5, how easy is it go get help on a Spotify problem?
GetHuman-mrscheek: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mrscheek: I'd give them a one out of five on communication.
GetHuman: And what about Spotify's ability to quickly and effectively address your problem?
GetHuman-mrscheek: For that I would say four out of five.
GetHuman: And finally- any advice for other Spotify customers?
GetHuman-mrscheek: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Spotify to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mrscheek taken from his Spotify customer service problem that occurred on December 3rd, 2017.

Spotify

1.70 of 5 stars | 158 reviews
Spotify ReviewsHow to contact SpotifyGeneral Spotify customer service info
GetHuman-mrscheek's Spotify Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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