spotify had been charging me double for my serv...
A Spotify customer review by GetHuman user GetHuman-48846 from November 24th, 2017
Background on GetHuman-48846's case
GetHuman: GetHuman-48846 - can you tell our other Spotify customers when your case took place?
GetHuman-48846: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Spotify, and if so, how?
GetHuman: And which of these common Spotify customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48846 a list of common Spotify problems)
GetHuman-48846: "Account access" was why I was trying to contact.
GetHuman-48846's review of Spotify customer service
GetHuman: So how would you sum up your experience for GetHuman's Spotify customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48846: spotify had been charging me double for my service so I filed a dispute with my credit card company and was refunded the extra money to my credit card while still paying the balance for my service. They deactivated my account and I can't access spotify at all. Wrote an email and I got a quick response asking for my username and email associated with the account. Even though they responded quickly the first time, after providing my information they needed to work on the problem they have since disappeared. A day has past, no word from them despite two requests for a follow up. I love spotify but God help you if something goes wrong. Might be better off making a new account than waiting for these d-bags to help.
GetHuman: Let's quantify your experience contacting Spotify. On a scale of 1 to 5, how easy is it go get help on a Spotify problem?
GetHuman-48846: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48846: I'd give them a one out of five on communication.
GetHuman: And what about Spotify's ability to quickly and effectively address your problem?
GetHuman-48846: For that I would say three out of five.
GetHuman: And finally- any advice for other Spotify customers?
GetHuman-48846: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Spotify to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48846 taken from his Spotify customer service problem that occurred on November 18th, 2017.