Sprint Airave: The agent knew exactly how to help and stayed o...
A Sprint Airave customer review by GetHuman user ~paris83 from November 24th, 2017
Background on ~paris83's case
GetHuman: ~paris83 - can you tell our other Sprint Airave customers when your case took place?
~paris83: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Sprint Airave, and if so, how?
GetHuman: And which of these common Sprint Airave customer issues best describes the reason you wanted to talk to them?
(Shows ~paris83 a list of common Sprint Airave problems)
~paris83: "Setup service" was why I was trying to call.
~paris83's review of Sprint Airave customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Airave customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paris83: The agent knew exactly how to help and stayed online while my Airave rebooted and was working. I was very happy with absolutely zero wait time. The phone only rang one time.
GetHuman: Let's quantify your experience contacting Sprint Airave. On a scale of 1 to 5, how easy is it go get help on a Sprint Airave problem?
~paris83: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paris83: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Airave's ability to quickly and effectively address your problem?
~paris83: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint Airave customers?
~paris83: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Airave to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paris83 taken from his Sprint Airave customer service problem that occurred on November 17th, 2017.