A Sprint Corporate Care customer review by GetHuman user GetHuman-krherefo from December 5th, 2017

Background on GetHuman-krherefo's case

GetHuman: GetHuman-krherefo - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-krherefo: Yup. It was afternoon, on December 3rd.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman-krherefo: I used the 800-369-5400 number I found for on the GetHuman Sprint Corporate Care customer phone number page I was on: Sprint Corporate Care Customer Service Phone Number
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-krherefo a list of common Sprint Corporate Care problems)
GetHuman-krherefo: "Service problem" was why I was trying to call.

GetHuman-krherefo's review of Sprint Corporate Care customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-krherefo: I contacted customer service tonight and I was transferred to a customer care representative by the name of Dashawn (I**********). Wow what an excellent employee! He provided me with clear and precise information. He was knowledgeable and patient with me. Dashawn really knew his stuff and all about your products. He was able to answer all of my questions with confidence. I feel that he went above and beyond to try and retain me as a Sprint customer. I never write reviews for anything but I think that this employee needs to be recognized! Keep up the excellent customer service!
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-krherefo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-krherefo: I'd give them a four out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-krherefo: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-krherefo: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-krherefo taken from his Sprint Corporate Care customer service problem that occurred on December 3rd, 2017.

Sprint Corporate Care

1.54 of 5 stars | 394 reviews

GetHuman-krherefo's Sprint Corporate Care Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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