Sprint Corporate Care: I scheduled an appointment at a sprint store an...
A Sprint Corporate Care customer review by GetHuman user GetHuman-258400 from November 26th, 2017
Background on GetHuman-258400's case
GetHuman: GetHuman-258400 - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-258400: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-258400 a list of common Sprint Corporate Care problems)
GetHuman-258400: "Change plan" was why I was trying to call.
GetHuman-258400's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-258400: I scheduled an appointment at a sprint store and still waited over ** minutes to speak with someone. What is the point of scheduling an appointment??? Why isn't there a station to check in and then put you in the order of appointments and then walk-ins. I'm very disappointed in the service. Store location is **** west touhy, skokie, Illinois. I'm very tempted to cancel my contract just because of this.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-258400: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-258400: I'd give them a two out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-258400: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-258400: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-258400 taken from his Sprint Corporate Care customer service problem that occurred on November 18th, 2017.