Sprint Corporate Care: Shyterria Saved The Day :)
A Sprint Corporate Care customer review by GetHuman user GetHuman11727 from December 3rd, 2017
Background on GetHuman11727's case
GetHuman: GetHuman11727 - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman11727: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman11727 a list of common Sprint Corporate Care problems)
GetHuman11727: "Refund a Charge" was why I was trying to call.
GetHuman11727's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman11727: Shyterria Saved The Day :)
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman11727: After having an issue with my daughter's phone line on my account, I had had a HORRIBLE time getting resolution from Sprint. In a **-hour time span, I had called back *-times, got disconnected *, times and was ready to literally drive to my local Sprint store and cancel my service with Sprint. Now, before this issue, I've been a loyal*devoted and proud supporter of Sprint and the services. Until this past month. But today, your agent Shyterria (NN******) did EVERYTHING I expect a customer service specialist to do. She patiently listened to the issues (without interrupting me), she apologized, she researched the previous interactions, and SHE RESOLVED my issue to my satisfaction. She did all this with grace, kindness, patience and such courtesy, that she saved my account from going to your competitor. Then, speaking with her Supervisor, Keisha, she reinforced my positive experience. I know it's not easy working in a call center. I've done it... but, if every one of your specialists could handle each of your customers the way that Shyterria handled me... you'd be set for life. This young lady deserves every accolade and praise for keeping me as a satisfied customer. Thank you for allowing her to serve me. Thank you for sharing her skills and compassion with me. I hope you realize the treasure that she is, and acknowledge her service on your behalf.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman11727: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman11727: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman11727: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman11727: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman11727 taken from his Sprint Corporate Care customer service problem that occurred on November 23rd, 2017.