Sprint Corporate Care: From Bad to Worse
A Sprint Corporate Care customer review by GetHuman user GetHuman-vlsstaf from November 30th, 2017
Background on GetHuman-vlsstaf's case
GetHuman: GetHuman-vlsstaf - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-vlsstaf: Yeah. It was evening, on November 29th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-vlsstaf a list of common Sprint Corporate Care problems)
GetHuman-vlsstaf: "Cancel service" was why I was trying to call.
GetHuman-vlsstaf's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-vlsstaf: From Bad to Worse
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-vlsstaf: Service has gone from bad to worse. Have been dealing with a problem for the last * months regarding my checking account. Have been lied to, hung up on, told that it was my bank (which I have contacted several times and there is nothing blocked). The representatives are either difficult to understand due to a language barrier or just rude. If they do not want to deal with the issue then they hang up on you and do not contact you back even though I request that if we are disconnect please contact me back so that I do not have to go through the process again. Had to call "Telecheck" to verify that I do not have a block on my checking account only to be told that I am not in their system and they do not have a problem. Then contacted CSR again for them to * way call me in to Telecheck to verify again. (idiots) Very few representatives have been very accommodating however my issue is still there and nothing has been done. I have been told that a representative will call me back within a week and no one calls. Sprint needs to hire more qualified personnel or just give up. All this money is going to what!! Going from one representative to another does not help the issue and what makes it more frustrating is repeating the same **** information that you have given the first one (which should be easier if you read the comments instead of repeating it again). I am very sure that if a corporate employee or the CEO had the same issues things would be a lot different - this is why I will track down a phone number and contact someone there today.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-vlsstaf: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-vlsstaf: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-vlsstaf: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-vlsstaf: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-vlsstaf taken from his Sprint Corporate Care customer service problem that occurred on November 29th, 2017.