Sprint Corporate Care: I went to the Sprint Store in the Robinson PA M...
A Sprint Corporate Care customer review by GetHuman user ~kingluck42811 from November 27th, 2017
Background on ~kingluck42811's case
GetHuman: ~kingluck42811 - can you tell our other Sprint Corporate Care customers when your case took place?
~kingluck42811: Sure. It was afternoon, on November 25th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~kingluck42811 a list of common Sprint Corporate Care problems)
~kingluck42811: "Cancel service" was why I was trying to call.
~kingluck42811's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kingluck42811: I went to the Sprint Store in the Robinson PA Mall and asked them to look into why my phone does not receive calls when I have cell service and the caller gets a busy signal. They told me simply that since I have a Google Voice Account and because "Google and Apple do not like each other that I need to remove Google Voice to resolve this issue" I did not believe this so I did some research and it turned out that turning off Imessage resolved my issue because the issue was only happening when receiving calls fromm phones other than Iphones. When I added a second line they made me remove the Google Voice when this should have had nothing to do with my phone at all.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~kingluck42811: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kingluck42811: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~kingluck42811: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~kingluck42811: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kingluck42811 taken from his Sprint Corporate Care customer service problem that occurred on November 25th, 2017.