Sprint Corporate Care: lots of things. can not get the same answer fr...
A Sprint Corporate Care customer review by GetHuman user ~sickofbeingscrewed from November 26th, 2017
Background on ~sickofbeingscrewed's case
GetHuman: ~sickofbeingscrewed - can you tell our other Sprint Corporate Care customers when your case took place?
~sickofbeingscrewed: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~sickofbeingscrewed a list of common Sprint Corporate Care problems)
~sickofbeingscrewed: "Refund a Charge" was why I was trying to call.
~sickofbeingscrewed's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sickofbeingscrewed: lots of things. can not get the same answer from * CS's, emailed corporate office NEVER heard back, was charged for family locator * months after cancelled, just today found out since we went with a cheaper plan we now pay and added $***.** per year for "eligible upgrades" getcha one way or another and sadly the service is not so great. Really fed up. Sad when even corporate offices do not respond. Guess they don't care.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~sickofbeingscrewed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sickofbeingscrewed: I'd give them a four out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~sickofbeingscrewed: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~sickofbeingscrewed: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sickofbeingscrewed taken from his Sprint Corporate Care customer service problem that occurred on November 18th, 2017.