Issue with Sprint Nextel
A Sprint Nextel customer review by GetHuman user GetHuman-jamastew from December 5th, 2017
Background on GetHuman-jamastew's case
GetHuman: GetHuman-jamastew - can you tell our other Sprint Nextel customers when your case took place?
GetHuman-jamastew: Sure. It was late at night, on November 27th.
GetHuman: Did you reach out to Sprint Nextel, and if so, how?
GetHuman: And which of these common Sprint Nextel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jamastew a list of common Sprint Nextel problems)
GetHuman-jamastew: "Complaint" was why I was trying to call.
GetHuman-jamastew's review of Sprint Nextel customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Nextel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jamastew: Issue with Sprint Nextel
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-jamastew: My sprint wireless account for the internet was cancelled in February ****, yet I am still receiving bills. **My acct * is ********* **At this time I am extremely frustrated with your automated phone system as I have spent over ** hours of my time trying to resolve this issue and have yet to speak to a real person. I am repeatedly informed the wait time if X number of minutes and then the phone disconnects. I will never suggest anyone use Sprint!**Please cancel this account.
GetHuman: Let's quantify your experience contacting Sprint Nextel. On a scale of 1 to 5, how easy is it go get help on a Sprint Nextel problem?
GetHuman-jamastew: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jamastew: I'd give them a four out of five on communication.
GetHuman: And what about Sprint Nextel's ability to quickly and effectively address your problem?
GetHuman-jamastew: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint Nextel customers?
GetHuman-jamastew: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Nextel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jamastew taken from his Sprint Nextel customer service problem that occurred on November 27th, 2017.