Sprint Nextel: This get human option wonderful. If only Sprint...
A Sprint Nextel customer review by GetHuman user ~yzpepper from November 23rd, 2017
Background on ~yzpepper's case
GetHuman: ~yzpepper - can you tell our other Sprint Nextel customers when your case took place?
~yzpepper: Yes. It was late at night, on November 18th.
GetHuman: Did you reach out to Sprint Nextel, and if so, how?
GetHuman: And which of these common Sprint Nextel customer issues best describes the reason you wanted to talk to them?
(Shows ~yzpepper a list of common Sprint Nextel problems)
~yzpepper: "Update account information" was why I was trying to call.
~yzpepper's review of Sprint Nextel customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Nextel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yzpepper: This get human option wonderful. If only Sprint would give the option to speak to a person on there customer service line without having to manipulate they system it would be great.*One I got to a human, Carl, he was wonderful and helped me resolve my issue quickly.
GetHuman: Let's quantify your experience contacting Sprint Nextel. On a scale of 1 to 5, how easy is it go get help on a Sprint Nextel problem?
~yzpepper: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yzpepper: I'd give them a three out of five on communication.
GetHuman: And what about Sprint Nextel's ability to quickly and effectively address your problem?
~yzpepper: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint Nextel customers?
~yzpepper: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Nextel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yzpepper taken from his Sprint Nextel customer service problem that occurred on November 18th, 2017.