Sprint Wireless: Jan **, ****..Bob T....*I went to the Sprint St...
A Sprint Wireless customer review by GetHuman user ~BTVT from November 26th, 2017
Background on ~BTVT's case
GetHuman: ~BTVT - can you tell our other Sprint Wireless customers when your case took place?
~BTVT: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Sprint Wireless, and if so, how?
GetHuman: And which of these common Sprint Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~BTVT a list of common Sprint Wireless problems)
~BTVT: "None of those really matches why I wanted to call Sprint Wireless that day." was why I was trying to call.
~BTVT's review of Sprint Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BTVT: Jan **, ****..Bob T....*I went to the Sprint Store at **** US Hwy **, Port Richey, Fl. to get the Sprint *** off advertised special program, ** mins after confirming that my bill with * wireless lines, * free pre-**** dated phones with * gig of data for each phone would be under $***.** a mo. for both phones on a program that the Sprint employee said only he could do at this Sprint Store because it was the only Sprint Corp store in the area. Within ** hrs. I called the Sprint Store at **** US Hwy ** in Port Richey, Fl to speak with the Sprint Store employee regarding some phone issues but he was not available and he would call me back, never happened so I called the Sprint *-***-***-**** and a Sprint C*S Rep. answered my questions within minutes, then I asked the Rep. to confirm my completed monthly billing paperwork that was supposed to be emailed to me the day before. To my surprise the Sprint C*S Rep. said my bill is now $***.** a mo. in addition there were two $**.** equipment insu
GetHuman: Let's quantify your experience contacting Sprint Wireless. On a scale of 1 to 5, how easy is it go get help on a Sprint Wireless problem?
~BTVT: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BTVT: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Wireless's ability to quickly and effectively address your problem?
~BTVT: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint Wireless customers?
~BTVT: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BTVT taken from his Sprint Wireless customer service problem that occurred on November 22nd, 2017.