Sprint Wireless: No after hours availability - horrible because...
A Sprint Wireless customer review by GetHuman user ~desertdoc from November 26th, 2017
Background on ~desertdoc's case
GetHuman: ~desertdoc - can you tell our other Sprint Wireless customers when your case took place?
~desertdoc: Yes I can. It was afternoon, on November 25th.
GetHuman: Did you reach out to Sprint Wireless, and if so, how?
GetHuman: And which of these common Sprint Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~desertdoc a list of common Sprint Wireless problems)
~desertdoc: "None of those really matches why I wanted to call Sprint Wireless that day." was why I was trying to call.
~desertdoc's review of Sprint Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~desertdoc: No after hours availability - horrible because my soc security * was stolen & used for a Sprint Cellular application - Fraud Dept should be ********
GetHuman: Let's quantify your experience contacting Sprint Wireless. On a scale of 1 to 5, how easy is it go get help on a Sprint Wireless problem?
~desertdoc: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~desertdoc: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Wireless's ability to quickly and effectively address your problem?
~desertdoc: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint Wireless customers?
~desertdoc: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~desertdoc taken from his Sprint Wireless customer service problem that occurred on November 25th, 2017.