Sprint: CSR LOUISE*JU****** EXCELLENT, TOTALLY AWESOME...
A Sprint customer review by GetHuman user ~Yieyie Norman from November 25th, 2017
Background on ~Yieyie Norman's case
GetHuman: ~Yieyie Norman - can you tell our other Sprint customers when your case took place?
~Yieyie Norman: Yup. It was late at night, on November 23rd.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Yieyie Norman a list of common Sprint problems)
~Yieyie Norman: "Device Support" was why I was trying to call.
~Yieyie Norman's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yieyie Norman: CSR LOUISE*JU****** EXCELLENT, TOTALLY AWESOME, HELPFUL, KNOWLEDGEABLE, POSITIVE ATTITUDE, FRIENDLY, HAPPY, PATIENT, SWEET, OUT GOING, EXCELLENT SOLVING SKILLS, AWESOME SOLUTIONS, GOES ABOVE*N*BEYOND*N*OUT OF HER WAY TO MAKE SURE THAT THE CUSTOMERS NEEDS ARE MET ALONG WITH THEM BEING COMPLETELY HAPPY AND SATISFIED! LOUISE BEING IN THE PHILIPPINES, ABSOLUTELY SPEAK'S EXCELLENT*N*PERFECT ENGLISH! *-)
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Yieyie Norman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yieyie Norman: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Yieyie Norman: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Yieyie Norman: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yieyie Norman taken from his Sprint customer service problem that occurred on November 23rd, 2017.