Sprint: I work for a big phone company in customer serv...
A Sprint customer review by GetHuman user ~Lee@afruitphone from November 28th, 2017
Background on ~Lee@afruitphone's case
GetHuman: ~Lee@afruitphone - can you tell our other Sprint customers when your case took place?
~Lee@afruitphone: Sure. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Lee@afruitphone a list of common Sprint problems)
~Lee@afruitphone: "Cancel Service" was why I was trying to call.
~Lee@afruitphone's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lee@afruitphone: I work for a big phone company in customer service and sales support. I was trying to contact Sprint for our mutual customer with a upgrade eligibility issue, the call advisor with Sprint was not helpful, when I was prompted to contact my own service team I let her know a second time I was that team, she then suggested contacting "national sales support" which I asked to be connected to, she could not do this, so I asked for the number, she could not provide it either, when I asked for her supervior or manager to get that number she disconnected without giving a minimal good bye. VERY rude, and since I offer support I would expect I am beyond disappointed and I must say I will never consider Sprint as a carrier.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Lee@afruitphone: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lee@afruitphone: I'd give them a three out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Lee@afruitphone: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Lee@afruitphone: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lee@afruitphone taken from his Sprint customer service problem that occurred on November 26th, 2017.