I had been with Sprint for * years. I recently...
A Sprint customer review by GetHuman user ~dissapointed loyalty from November 26th, 2017
Background on ~dissapointed loyalty's case
GetHuman: ~dissapointed loyalty - can you tell our other Sprint customers when your case took place?
~dissapointed loyalty: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~dissapointed loyalty a list of common Sprint problems)
~dissapointed loyalty: "Cancel Service" was why I was trying to call.
~dissapointed loyalty's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissapointed loyalty: I had been with Sprint for * years. I recently signed a contract for * years when I bought by iPhone Plus, which I was supposed to pay for the * years. Sprint however billed me outright for the phone and suspened my sevice because my ballance was high and needed to be paid for. I also did not get the rebate I was to get for my phone. Neither did I get rewarded for my loyalty. I will switch soon as another carier gives me a better deal.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~dissapointed loyalty: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissapointed loyalty: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~dissapointed loyalty: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~dissapointed loyalty: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissapointed loyalty taken from his Sprint customer service problem that occurred on November 19th, 2017.