Sprint: We have been customers for over ** years. After...

A Sprint customer review by GetHuman user ~screwedbysprint from November 22nd, 2017

Background on ~screwedbysprint's case

GetHuman: ~screwedbysprint - can you tell our other Sprint customers when your case took place?
~screwedbysprint: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Sprint, and if so, how?
~screwedbysprint: I used the 888-211-4727 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~screwedbysprint a list of common Sprint problems)
~screwedbysprint: "Payment Arrangement" was why I was trying to call.

~screwedbysprint's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~screwedbysprint: We have been customers for over ** years. After * years of crappy service and endless referrals to the brain-dead employee of the week at the Sprint service as well as paying for insurance that we have never used. I called to ask a rep.if we could use a virgin mobile phone and was told that yes we could. Bought new phone for $** and love and behold couldnt activate it. To make matters worse went to sprint store and was willing to accept new contract to upgrade phone for $* down on deferred payment and wound up being a $*** down payment for a $*** phone all while waiting for a spring supervisor to call us back with something more than a $** credit over * month billing which still did not happen. The only reason we still have Sprint is my wife is a surviving cancer patient and her doctors have that number to contact her for further tests. It is harder to change her number with them than it is to deal with the NOW network. As soon as we are possible we are taking our numbers elsewhere. If
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~screwedbysprint: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~screwedbysprint: I'd give them a two out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~screwedbysprint: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint customers?
~screwedbysprint: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~screwedbysprint taken from his Sprint customer service problem that occurred on November 18th, 2017.

Sprint

2.47 of 5 stars | 588 reviews

~screwedbysprint's Sprint Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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