Sprint: I don't understand how they can stay in busines...

A Sprint customer review by GetHuman user ~Not Happy from November 26th, 2017

Background on ~Not Happy's case

GetHuman: ~Not Happy - can you tell our other Sprint customers when your case took place?
~Not Happy: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Sprint, and if so, how?
~Not Happy: I used the 888-211-4727 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Happy a list of common Sprint problems)
~Not Happy: "Lost phone" was why I was trying to call.

~Not Happy's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Happy: I don't understand how they can stay in business. After ** years and thousands of dropped calls I left and then sent me a bill for early termination. I going to take them to small claims court. Stay tuned.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Not Happy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Happy: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Not Happy: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Not Happy: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Happy taken from his Sprint customer service problem that occurred on November 18th, 2017.


2.47 of 5 stars | 588 reviews

~Not Happy's Sprint Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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