Sprint: Rep.Jasmine K. disconnected my live chat before...
A Sprint customer review by GetHuman user ~disappointed from November 22nd, 2017
Background on ~disappointed's case
GetHuman: ~disappointed - can you tell our other Sprint customers when your case took place?
~disappointed: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed a list of common Sprint problems)
~disappointed: "Pay bill" was why I was trying to call.
~disappointed's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed: Rep.Jasmine K. disconnected my live chat before we even got started. DROPPED ON LIVE CHAT JUST LIKE MY CELL PHONE CALLS. Lies at Sprint store, not told of LIMITED VS. UNLIMITED USAGE ON FRAMILY PLAN, INSURANCE CHARGES, **-DAY PHONE TRADE-IN. Internet connection problems. Phone kept turning off every ** seconds due to new phone store settings. For your own sake, please use another company who cares because Sprint only cares about money not people or service.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~disappointed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed: I'd give them a three out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~disappointed: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed taken from his Sprint customer service problem that occurred on November 16th, 2017.