Sprint: I thought the worst part about my experience wa...
A Sprint customer review by GetHuman user ~rock367 from November 27th, 2017
Background on ~rock367's case
GetHuman: ~rock367 - can you tell our other Sprint customers when your case took place?
~rock367: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~rock367 a list of common Sprint problems)
~rock367: "Update Account Info" was why I was trying to call.
~rock367's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rock367: I thought the worst part about my experience was when I was lied to and (AFTER signing up for a plan) getting hit up for a lot more monthly fees than I was told. Nope the worst was when I still was charged a $*** cancellation fee even though I canceled within their ** day warranty period. I called them * times to get the payment canceled and every time I was told it's being processed and I should not be charged. So it was immediately clear to everyone when they opened my account that there was an error. I never received any notification (that I requested each time I called) that anything was in process. Then I check out my credit card statement and see I was charged anyway. I'm now told that I need to go to the store I purchased the phone at to have them call Sprint to issue a refund? I feel like I'm never going to get the money STOLEN FROM ME back. I Hope people looking into cell plans see this so they don't get screwed like I did. I wish I could give this a ZERO.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~rock367: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rock367: I'd give them a four out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~rock367: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint customers?
~rock367: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rock367 taken from his Sprint customer service problem that occurred on November 21st, 2017.