Sprint: Your customer service is awful. I was cut off...

A Sprint customer review by GetHuman user ~Sprint is the worst from November 24th, 2017

Background on ~Sprint is the worst's case

GetHuman: ~Sprint is the worst - can you tell our other Sprint customers when your case took place?
~Sprint is the worst: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Sprint, and if so, how?
~Sprint is the worst: I used the 888-211-4727 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Sprint is the worst a list of common Sprint problems)
~Sprint is the worst: "Returns" was why I was trying to call.

~Sprint is the worst's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sprint is the worst: Your customer service is awful. I was cut off * times waiting on a transfer. Your service in my area is awful. You are billing me for a promotional item that was free when I signed up. Your now telling me the store is the only one who can help me, and not sprint itself. I've tried to exchange my phone since week two and now i am over the ** days because you've told me to go to three different stores and they have all told me that they can do nothing but to call you back. YOUR SERVICE AND SUPPORT ARE THE WORST EVER!
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Sprint is the worst: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sprint is the worst: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Sprint is the worst: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Sprint is the worst: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sprint is the worst taken from his Sprint customer service problem that occurred on November 14th, 2017.


2.47 of 5 stars | 588 reviews

~Sprint is the worst's Sprint Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sprint, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sprint in any way.

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