Sprint: twice I was about to pay my sons bill to get hi...

A Sprint customer review by GetHuman user ~cmercer from November 26th, 2017

Background on ~cmercer's case

GetHuman: ~cmercer - can you tell our other Sprint customers when your case took place?
~cmercer: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Sprint, and if so, how?
~cmercer: I used the 800-369-5400 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
Shows ~cmercer a list of common Sprint problems
~cmercer: "Overcharge/Strange charge" was why I was trying to call.

~cmercer's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cmercer: twice I was about to pay my sons bill to get his service turned back on and the live chat disappeared. i had my credit card out ready to pay and it just went a way. Then I tried to live chat again and the option was no longer available. I just need a human being to answer a phone and help me deal with this. I do not have my son's PIN number but I can answer the security question which I went through with the live chat agent.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~cmercer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cmercer: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~cmercer: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint customers?
~cmercer: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cmercer taken from his Sprint customer service problem that occurred on November 22nd, 2017.

Sprint

2.47 of 5 stars | 588 reviews
Sprint ReviewsSprint's Phone NumberAll Sprint contact infoGeneral Sprint customer service info
~cmercer's Sprint Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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