I have been a Sprint Customer since ****. I'm...

A Sprint customer review by GetHuman user GetHuman-315160 from November 26th, 2017

Background on GetHuman-315160's case

GetHuman: GetHuman-315160 - can you tell our other Sprint customers when your case took place?
GetHuman-315160: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman-315160: I used the 888-211-4727 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-315160 a list of common Sprint problems)
GetHuman-315160: "Complaint" was why I was trying to call.

GetHuman-315160's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-315160: I have been a Sprint Customer since ****. I'm now looking elsewhere. The people in the store in Tyler are rude. Not enough help , They are not properly trained for Customer Service.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
GetHuman-315160: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-315160: I'd give them a two out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
GetHuman-315160: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint customers?
GetHuman-315160: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-315160 taken from his Sprint customer service problem that occurred on November 17th, 2017.


2.47 of 5 stars | 588 reviews

GetHuman-315160's Sprint Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sprint, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sprint in any way.

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