I have been a loyal Sprint customer for over...
A Sprint customer review by GetHuman user ~Lori J from November 15th, 2017
Background on ~Lori J's case
GetHuman: ~Lori J - can you tell our other Sprint customers when your case took place?
~Lori J: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Lori J a list of common Sprint problems)
~Lori J: "Pay bill" was why I was trying to call.
~Lori J's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lori J: I have been a loyal Sprint customer for over * years. In May of **** I upgraded my phone and ended up with an Evo Shift. I immediately started having problems and in the last *.* years I have had to replace my phone * times. Each time Sprint sends me another pre-used phone because the phone was discontinued after I bought it (I'm told due to the problems it has). My current phone just started to experience the same problems on March *st. Won't accept a charge, won't hold a charge, won't turn on, once on with a new battery, it immediately turns off. I called Sprint and told them I wanted to upgrade early instead of getting a *th replacement and then turning around and upgrading on May *st. They said sure as long as I pay them an early upgrade fee of **.**. I tried to explain that I felt I shouldn't be penalized in this way. Everyone I talked to has agreed I had been more than patient, however, I shouldn't look at it as a penalty but as a opportunity to get a better phone. Whe
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Lori J: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lori J: I'd give them a three out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Lori J: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Lori J: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lori J taken from his Sprint customer service problem that occurred on November 12th, 2017.