Sprint: I was told by customer service the iPhone I aqu...
A Sprint customer review by GetHuman user ~hatesprint from November 28th, 2017
Background on ~hatesprint's case
GetHuman: ~hatesprint - can you tell our other Sprint customers when your case took place?
~hatesprint: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~hatesprint a list of common Sprint problems)
~hatesprint: "Service problem" was why I was trying to call.
~hatesprint's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hatesprint: I was told by customer service the iPhone I aquire from *rd part could be unlocked so they transfer me to Tech Support (on hold almost ** min that dept) and she tells me I need the security password on the account. As I told customer service, I am NOT contract owner and don't have access to them. By Federal Law these non-contract clean IMEI phones have to be UNLOCKED upon request. She refused
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~hatesprint: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hatesprint: I'd give them a four out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~hatesprint: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~hatesprint: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hatesprint taken from his Sprint customer service problem that occurred on November 23rd, 2017.