Sprint: Someone in Hawaii is having his calls forwarded...
A Sprint customer review by GetHuman user ~Angus Whyte from November 21st, 2017
Background on ~Angus Whyte's case
GetHuman: ~Angus Whyte - can you tell our other Sprint customers when your case took place?
~Angus Whyte: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Angus Whyte a list of common Sprint problems)
~Angus Whyte: "Device Support" was why I was trying to call.
~Angus Whyte's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angus Whyte: Someone in Hawaii is having his calls forwarded to my cell phone, and Sprint has refused to assist in any way.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Angus Whyte: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angus Whyte: I'd give them a four out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Angus Whyte: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Angus Whyte: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angus Whyte taken from his Sprint customer service problem that occurred on November 19th, 2017.