Sprint: WHY CAN'T A MANAGER OR SOMEONE HIGHER UP JUST C...
A Sprint customer review by GetHuman user ~TREVEON MCGEE from November 21st, 2017
Background on ~TREVEON MCGEE's case
GetHuman: ~TREVEON MCGEE - can you tell our other Sprint customers when your case took place?
~TREVEON MCGEE: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~TREVEON MCGEE a list of common Sprint problems)
~TREVEON MCGEE: "Make a purchase" was why I was trying to call.
~TREVEON MCGEE's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TREVEON MCGEE: WHY CAN'T A MANAGER OR SOMEONE HIGHER UP JUST CALL THE CUMSTOMER BACK? I BEEN EMAILING SPRINTCARE TEAM SINCE ********* ASK FOR SPRINT TO JUST TAKE SOME MONEY OFF MY BILL BECAUSE I CAN'T PAY ALL $*** DISCONNECT FEE. I BEEN EMAIL SPRINTCARE ERICA, MATT, ANDREW HAVE DONE NOTHING BUIT MAKE ME FEEL POOR, DEPRESSED, DOWN. ALL I WANT IS FOR SPRINT TO TAKE SOME MONEY OFF OF MY $***.** BECUASE I CANCEL THE **** NUMBER BECAUSE MY SICK MOTHER TRANFERED HER NUMBER OVER WITHOUT ME KNOWING SHE WAS GONNA DO THIS. I'M ASKING FOR ASSISTANCE PLEASE. I KNOW SPRINT CAN DO IT! SPRINT CUMSTOMER SERVICE IS RUDE AND THE SPRINT STORES EVEN WORST. RUDE TOO. I WOULD SPRINT TO PLEASE TAKE OFF MONEY OFF OF MY BILL THAT'S TO HIGH FOR ME $***.**. IF SPRINT CAN'T DO THAT FOR ME THEN I RATHER CONTINUE TO COMPLAIN. THAMK YOU, TREVEON MCGEE
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~TREVEON MCGEE: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TREVEON MCGEE: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~TREVEON MCGEE: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint customers?
~TREVEON MCGEE: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TREVEON MCGEE taken from his Sprint customer service problem that occurred on November 18th, 2017.