Sprint: dissatisfied new customer
A Sprint customer review by GetHuman user GetHuman6940 from December 2nd, 2017
Background on GetHuman6940's case
GetHuman: GetHuman6940 - can you tell our other Sprint customers when your case took place?
GetHuman6940: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman6940 a list of common Sprint problems)
GetHuman6940: "Refund" was why I was trying to call.
GetHuman6940's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman6940: dissatisfied new customer
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman6940: I am writing this email because I have attempted to resolve these issues several different times with phone calls to customer support and utilizing the customer support online chat service. Needless to say I have gotten no where. I was hung up on, disconnected and had lost signal during every single one of these attempts. I am more than furious and frustrated at this point. I am asking that this be brought to the highest level of authority within your corporation. Let me begin by stating whom I am and what issues are at hand. My name is Cassandra Jones and me and my finance Joseph Hansen visited the Sprint store located at *** East **th street, DesMoines , IA *****. Our sprint account is in Joseph's name (Joseph Hansen) and his number is **-***-****, Our account code is *******. *At first we thought we were in good hands and all our needs and wants for a cell phone provider and phones would be met by the end of our visit at this location. Not only weren't our needs met, we were being rushed and given the poorest quality of service I have ever seen in my ** years with any company. If we hadn't already had over an hour and a half of time invested and weren't needing to utilize our new phones immediately I most likely would have just turned around and walked out at this point because none of the clerks in the office had any clue what they were doing. The lack of training and knowledge of the people whom are representing your corporation at this location is less than sad.*On top of all this was the fact that my finance had just gotten out of the hospital just days prior to this visit to Sprint for a major surgery he had done on his leg which made him very irritable and impatient. He really doesn't like to handle these sort of things in the first place but since the account was going to be in his name he needed to be present to get things started. He isn't a patient man to begin with but this day particularly he was experiencing alot of pain in his leg and so I had reluctantly continued on with less than satisfying products and even less than satisfying service to get him home. *First the store did not have the phones we wanted which were the galaxy * smart phones nor did they even have the galaxy * phones and I wasn't fond of any of the others. Well the representative talked me into trying out the IPhone *. Against my better judgment I went ahead and settled for this phone hoping I may actually end up liking it. I was assured that I would have ** days to use it and if I did not find it was working out for me that I would be able to return it and replace it with something I liked. Which I have since found out by your customer support personnel that I only had ** days and not ** days like I was told, which means I am now stuck with a phone I can't even operate nor do I even like. My finance went with a LG smart phone which he wasn't what he wanted but settled for and it seems to be working out for him. I on the other hand, dislike my phone and don't want it. We spent over $***.** cash that day on getting into these phones and service. *I have worked in management and customer service industry for *** yrs and absolutely would expect that when a customer is spending any amount of money for a service or product that they be satisfied with it especially when one is spending this amount of money. I am not just unsatisfied, I am highly disappointed that none of the sprint agents at this location had any product knowledge what so ever and no clue how to even activate a new account on top of being clueless on how to take in money for the products we were buying. It was a complete disarray and it took two hours of our time to be unsatisfied, lied to and stressed beyond belief. *We also brought in two cell phones from Verizon that we previously had account with and they were both the Droid Max smart phones and were given only $** a piece for them. My finance had already agreed to accept this ridiculous price for you to take them off our hands before I could intervene. I could have sold them myself thru a online service for three times what we were given for these. I can not express enough just how very upset and disappointed we are with all that has taken place and will be chalking this all out to a horrible decision on our part to switch our service to Sprint and take our loses and start over with a different carrier. Since as we can agree that switching services and taking the time to out to get new phones and account does take time and money which we have already invested plenty of each with your company "Sprint." *I request that immediate attention is given to this matter and urge that someone look into what can be done to rectify this very unfortunate tragedy and if something can be done to salvage this we will give Sprint another chance to win us over. Your immediate attention to this matter is being requested and if there are any questions or you need further information from me, please feel free to contact me
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
GetHuman6940: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman6940: I'd give them a four out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
GetHuman6940: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint customers?
GetHuman6940: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman6940 taken from his Sprint customer service problem that occurred on November 25th, 2017.