Square: Absolutely horrible and extremely disappointed...

A Square customer review by GetHuman user ~Sorry, I'm not sure from November 25th, 2017

Background on ~Sorry, I'm not sure's case

GetHuman: ~Sorry, I'm not sure - can you tell our other Square customers when your case took place?
~Sorry, I'm not sure: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Square, and if so, how?
~Sorry, I'm not sure: I used the 855-700-6000 number I found for on the GetHuman Square customer phone number page I was on: Square Customer Service Phone Number
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~Sorry, I'm not sure a list of common Square problems)
~Sorry, I'm not sure: "Refund" was why I was trying to call.

~Sorry, I'm not sure's review of Square customer service

GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sorry, I'm not sure: Absolutely horrible and extremely disappointed in your company. I received a call from my credit card holder and they stated that someone tried to post a $***.** transaction to my credit card on December ** at a little after * AM. The credit card company gave me the name of the company that was declined and My credit card is now frozen through the fraud department because I have no idea who tried to access and receive payment on my credit card number at * AM, when I did not get up until after * AM. I sent a very detailed email to square up this morning, because you cannot find a phone number anywhere, explaining that if I cannot figure which vendor submitted this $***.** transaction to Square up, my credit card company is going to cancel that credit card and I will lose all of my points I have accumulated over several years on that card. Please, please, please, can a human being please contact me by phone ASAP, ***-***-**** so I can find out the name of the vendor that submitted thi
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~Sorry, I'm not sure: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sorry, I'm not sure: I'd give them a four out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~Sorry, I'm not sure: For that I would say three out of five.
GetHuman: And finally- any advice for other Square customers?
~Sorry, I'm not sure: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sorry, I'm not sure taken from his Square customer service problem that occurred on November 15th, 2017.


1.24 of 5 stars | 208 reviews

~Sorry, I'm not sure's Square Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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