Square: All I got was an auto machine telling me to go...

A Square customer review by GetHuman user ~billy 2965 from November 13th, 2017

Background on ~billy 2965's case

GetHuman: ~billy 2965 - can you tell our other Square customers when your case took place?
~billy 2965: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to Square, and if so, how?
~billy 2965: I used the 855-700-6000 number I found for on the GetHuman Square customer phone number page I was on: Square Customer Service Phone Number
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~billy 2965 a list of common Square problems)
~billy 2965: "Account Access" was why I was trying to call.

~billy 2965's review of Square customer service

GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~billy 2965: All I got was an auto machine telling me to go to the website! The "If you know your party's extension..." doens't work and you cannot press "*"
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~billy 2965: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~billy 2965: I'd give them a one out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~billy 2965: For that I would say four out of five.
GetHuman: And finally- any advice for other Square customers?
~billy 2965: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~billy 2965 taken from his Square customer service problem that occurred on November 9th, 2017.

Square

1.24 of 5 stars | 208 reviews

~billy 2965's Square Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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