Square: How in the **** is this company in business, Ev...

A Square customer review by GetHuman user ~HATE SQUARE UP from November 17th, 2017

Background on ~HATE SQUARE UP's case

GetHuman: ~HATE SQUARE UP - can you tell our other Square customers when your case took place?
~HATE SQUARE UP: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to Square, and if so, how?
~HATE SQUARE UP: I used the 855-700-6000 number I found for on the GetHuman Square customer phone number page I was on: Square Customer Service Phone Number
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~HATE SQUARE UP a list of common Square problems)
~HATE SQUARE UP: "Update account information" was why I was trying to call.

~HATE SQUARE UP's review of Square customer service

GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HATE SQUARE UP: How in the **** is this company in business, Everyone should cancel there accounts and go to intuit they have a number to speak to a human. THIS COMPANY TAKES YOUR MONEY AND HOLDS IT!!!!!
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~HATE SQUARE UP: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HATE SQUARE UP: I'd give them a three out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~HATE SQUARE UP: For that I would say one out of five.
GetHuman: And finally- any advice for other Square customers?
~HATE SQUARE UP: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HATE SQUARE UP taken from his Square customer service problem that occurred on November 9th, 2017.


1.24 of 5 stars | 208 reviews

~HATE SQUARE UP's Square Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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