Square: I have tried multiple times to reach you. The d...
A Square customer review by GetHuman user ~Tom from November 21st, 2017
Background on ~Tom's case
GetHuman: ~Tom - can you tell our other Square customers when your case took place?
~Tom: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom a list of common Square problems)
~Tom: "Technical support" was why I was trying to call.
~Tom's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom: I have tried multiple times to reach you. The dashboard screen is blank. There is no reliable telephone number. I was calling to replace the unit as advised. If I hear back from you tomorrow, by phone, I will consider staying with Square. If not, I will subscribe to Intuit or PayPal. In taht event, be assured I will have nothing favorable to say about Square in the future. **Tom Henley******@***.com
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~Tom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom: I'd give them a four out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~Tom: For that I would say three out of five.
GetHuman: And finally- any advice for other Square customers?
~Tom: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom taken from his Square customer service problem that occurred on November 14th, 2017.