Square: Im taking my money else where since i have had...

A Square customer review by GetHuman user ~mad customer from November 20th, 2017

Background on ~mad customer's case

GetHuman: ~mad customer - can you tell our other Square customers when your case took place?
~mad customer: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Square, and if so, how?
~mad customer: I used the 855-700-6000 number I found for on the GetHuman Square customer phone number page I was on: Square Customer Service Phone Number
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~mad customer a list of common Square problems)
~mad customer: "Billing" was why I was trying to call.

~mad customer's review of Square customer service

GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad customer: Im taking my money else where since i have had square i have been charged over **** dollars i processing fees and the fact that i can not speak to a live operator when i need to i taking my money else where good bye square
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~mad customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad customer: I'd give them a two out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~mad customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Square customers?
~mad customer: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad customer taken from his Square customer service problem that occurred on November 18th, 2017.

Square

1.24 of 5 stars | 208 reviews

~mad customer's Square Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Square, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Square in any way.

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