Square: It's taken a week to get a transaction processe...
A Square customer review by GetHuman user ~PPI from November 13th, 2017
Background on ~PPI's case
GetHuman: ~PPI - can you tell our other Square customers when your case took place?
~PPI: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~PPI a list of common Square problems)
~PPI: "Card Reader Trouble" was why I was trying to call.
~PPI's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PPI: It's taken a week to get a transaction processed w*having to EMAIL about our money. This is the most ridiculous so-called customer service I've EVER experienced. I'd rather pay a monthly fee to a real company and actually have someone respond to my questions in a time manner!
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~PPI: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PPI: I'd give them a one out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~PPI: For that I would say four out of five.
GetHuman: And finally- any advice for other Square customers?
~PPI: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PPI taken from his Square customer service problem that occurred on November 11th, 2017.