Square: No one seems to be able to put you into direct...
A Square customer review by GetHuman user GetHuman-316493 from November 26th, 2017
Background on GetHuman-316493's case
GetHuman: GetHuman-316493 - can you tell our other Square customers when your case took place?
GetHuman-316493: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316493 a list of common Square problems)
GetHuman-316493: "Update account information" was why I was trying to call.
GetHuman-316493's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316493: No one seems to be able to put you into direct contact with someone who cab actually help. They want you to email them and wait for response. They have no urgency to help resolve my situation. Charged me twice for a single transaction and now im out money and have to wait for them to decide im important. Never again!!!!!
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
GetHuman-316493: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316493: I'd give them a four out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
GetHuman-316493: For that I would say one out of five.
GetHuman: And finally- any advice for other Square customers?
GetHuman-316493: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316493 taken from his Square customer service problem that occurred on November 24th, 2017.