Square: Redirecting me to the internet when I need to s...
A Square customer review by GetHuman user ~rebecca from November 18th, 2017
Background on ~rebecca's case
GetHuman: ~rebecca - can you tell our other Square customers when your case took place?
~rebecca: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~rebecca a list of common Square problems)
~rebecca: "Billing" was why I was trying to call.
~rebecca's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rebecca: Redirecting me to the internet when I need to speak to an actual human is not the answer. I need a phone number that works and an actual human picks up the phone and can answer questions not a canned response.
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~rebecca: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rebecca: I'd give them a one out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~rebecca: For that I would say two out of five.
GetHuman: And finally- any advice for other Square customers?
~rebecca: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rebecca taken from his Square customer service problem that occurred on November 11th, 2017.