Square: Sickening, message acts as if it is about to he...
A Square customer review by GetHuman user ~MICHAEL GEM from November 13th, 2017
Background on ~MICHAEL GEM's case
GetHuman: ~MICHAEL GEM - can you tell our other Square customers when your case took place?
~MICHAEL GEM: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~MICHAEL GEM a list of common Square problems)
~MICHAEL GEM: "Account Access" was why I was trying to call.
~MICHAEL GEM's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MICHAEL GEM: Sickening, message acts as if it is about to help you then disconnects you. Really disgusting. How can people stay with this company?
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~MICHAEL GEM: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MICHAEL GEM: I'd give them a one out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~MICHAEL GEM: For that I would say one out of five.
GetHuman: And finally- any advice for other Square customers?
~MICHAEL GEM: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MICHAEL GEM taken from his Square customer service problem that occurred on November 8th, 2017.