Square: The phone hung up on me after ** sec. and they...
A Square customer review by GetHuman user GetHuman-16587 from November 16th, 2017
Background on GetHuman-16587's case
GetHuman: GetHuman-16587 - can you tell our other Square customers when your case took place?
GetHuman-16587: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16587 a list of common Square problems)
GetHuman-16587: "Technical support" was why I was trying to call.
GetHuman-16587's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16587: The phone hung up on me after ** sec. and they ripped off my checking account...unauthorized charge of **.** I am reporting to the Ohio attorney general and the fcc as we speak for not only charging my checking account for something I did not order, they hacked my phone number and bank account.
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
GetHuman-16587: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16587: I'd give them a one out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
GetHuman-16587: For that I would say three out of five.
GetHuman: And finally- any advice for other Square customers?
GetHuman-16587: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16587 taken from his Square customer service problem that occurred on November 15th, 2017.