Square: The phone number refers you to go back to the w...
A Square customer review by GetHuman user ~Media inc from November 18th, 2017
Background on ~Media inc's case
GetHuman: ~Media inc - can you tell our other Square customers when your case took place?
~Media inc: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~Media inc a list of common Square problems)
~Media inc: "Card Reader Trouble" was why I was trying to call.
~Media inc's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Media inc: The phone number refers you to go back to the website for help. HORRIBLE not being able to quickly resolve your issues with them.
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~Media inc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Media inc: I'd give them a one out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~Media inc: For that I would say four out of five.
GetHuman: And finally- any advice for other Square customers?
~Media inc: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Media inc taken from his Square customer service problem that occurred on November 11th, 2017.