Square: They shut down my account for running a $*.** t...

A Square customer review by GetHuman user ~Unhappy EX-Customer from November 18th, 2017

Background on ~Unhappy EX-Customer's case

GetHuman: ~Unhappy EX-Customer - can you tell our other Square customers when your case took place?
~Unhappy EX-Customer: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Square, and if so, how?
~Unhappy EX-Customer: I used the 855-700-6000 number I found for on the GetHuman Square customer phone number page I was on: Square Customer Service Phone Number
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy EX-Customer a list of common Square problems)
~Unhappy EX-Customer: "Dispute a Charge" was why I was trying to call.

~Unhappy EX-Customer's review of Square customer service

GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy EX-Customer: They shut down my account for running a $*.** transaction and said it was mysterious. And it was my card. I wanted to see how long they took to deposit it into the account. Problem is I need to tell them it was me and I was testing them. But there is no phone number to talk with them.You would think they want to keep business.
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~Unhappy EX-Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy EX-Customer: I'd give them a four out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~Unhappy EX-Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Square customers?
~Unhappy EX-Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy EX-Customer taken from his Square customer service problem that occurred on November 13th, 2017.


1.24 of 5 stars | 208 reviews

~Unhappy EX-Customer's Square Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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