Square: This is the worst customer service I have ever...
A Square customer review by GetHuman user ~Kevin Dawson from November 18th, 2017
Background on ~Kevin Dawson's case
GetHuman: ~Kevin Dawson - can you tell our other Square customers when your case took place?
~Kevin Dawson: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~Kevin Dawson a list of common Square problems)
~Kevin Dawson: "Trouble Receiving a Payment" was why I was trying to call.
~Kevin Dawson's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kevin Dawson: This is the worst customer service I have ever seen ! I have no idea how this company stays in business
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~Kevin Dawson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kevin Dawson: I'd give them a three out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~Kevin Dawson: For that I would say one out of five.
GetHuman: And finally- any advice for other Square customers?
~Kevin Dawson: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kevin Dawson taken from his Square customer service problem that occurred on November 10th, 2017.