Square: they virtually have no customer service and do...

A Square customer review by GetHuman user ~fred garcia from November 19th, 2017

Background on ~fred garcia's case

GetHuman: ~fred garcia - can you tell our other Square customers when your case took place?
~fred garcia: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Square, and if so, how?
~fred garcia: I used the 855-700-6000 number I found for on the GetHuman Square customer phone number page I was on: Square Customer Service Phone Number
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~fred garcia a list of common Square problems)
~fred garcia: "Billing" was why I was trying to call.

~fred garcia's review of Square customer service

GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fred garcia: they virtually have no customer service and do not respond to clients email and there is no customer service, worst service ever.
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~fred garcia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fred garcia: I'd give them a two out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~fred garcia: For that I would say one out of five.
GetHuman: And finally- any advice for other Square customers?
~fred garcia: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fred garcia taken from his Square customer service problem that occurred on November 16th, 2017.

Square

1.24 of 5 stars | 208 reviews

~fred garcia's Square Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Square, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Square in any way.

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