Square: This is the worst company I've dealt with. They...
A Square customer review by GetHuman user ~Very frustrated from November 24th, 2017
Background on ~Very frustrated's case
GetHuman: ~Very frustrated - can you tell our other Square customers when your case took place?
~Very frustrated: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~Very frustrated a list of common Square problems)
~Very frustrated: "Account Access" was why I was trying to call.
~Very frustrated's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very frustrated: This is the worst company I've dealt with. They are like a phantom or shell company. There is NO ONE to speak with and they don't even respond to email inquiries. I've emailed them several times without receiving a response (except the generic response stating they received my email). I will be filing a complaint with the Attorney General's Office NOW!
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~Very frustrated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very frustrated: I'd give them a four out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~Very frustrated: For that I would say one out of five.
GetHuman: And finally- any advice for other Square customers?
~Very frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very frustrated taken from his Square customer service problem that occurred on November 17th, 2017.