SquareTrade: Pretty good overall. This is first warranty cla...
A SquareTrade customer review by GetHuman user ~Heather58103 from November 25th, 2017
Background on ~Heather58103's case
GetHuman: ~Heather58103 - can you tell our other SquareTrade customers when your case took place?
~Heather58103: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to SquareTrade, and if so, how?
GetHuman: And which of these common SquareTrade customer issues best describes the reason you wanted to talk to them?
(Shows ~Heather58103 a list of common SquareTrade problems)
~Heather58103: "Overcharge/Strange charge" was why I was trying to call.
~Heather58103's review of SquareTrade customer service
GetHuman: So how would you sum up your experience for GetHuman's SquareTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Heather58103: Pretty good overall. This is first warranty claim I filed with them, and it was easier than I expected. I did panic a bit when I got an email saying the receipt I provided did not have the needed information, but the rep who called me back got it sorted out. The computer did not read my receipt and it was coming up blank. It took a little bit because of that glitch, but after that the money was in my Paypal account immediately. Reps were nice. All the reps had accents, some pretty strong and a little hard to understand. I am glad I got the warranty because my computer is fixed, and I didn't have to pay for it.
GetHuman: Let's quantify your experience contacting SquareTrade. On a scale of 1 to 5, how easy is it go get help on a SquareTrade problem?
~Heather58103: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Heather58103: I'd give them a four out of five on communication.
GetHuman: And what about SquareTrade's ability to quickly and effectively address your problem?
~Heather58103: For that I would say three out of five.
GetHuman: And finally- any advice for other SquareTrade customers?
~Heather58103: Call them early in the day or late. Don't forget any personal or account information you might need for SquareTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Heather58103 taken from his SquareTrade customer service problem that occurred on November 16th, 2017.