SquareTrade: This is by far one of the best companies out th...
A SquareTrade customer review by GetHuman user ~satisfied customer from November 25th, 2017
Background on ~satisfied customer's case
GetHuman: ~satisfied customer - can you tell our other SquareTrade customers when your case took place?
~satisfied customer: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to SquareTrade, and if so, how?
GetHuman: And which of these common SquareTrade customer issues best describes the reason you wanted to talk to them?
(Shows ~satisfied customer a list of common SquareTrade problems)
~satisfied customer: "Overcharge/Strange charge" was why I was trying to call.
~satisfied customer's review of SquareTrade customer service
GetHuman: So how would you sum up your experience for GetHuman's SquareTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~satisfied customer: This is by far one of the best companies out there for service and help with tablets and other electronic devices. I will always use square trade for my warranties on my devices.
GetHuman: Let's quantify your experience contacting SquareTrade. On a scale of 1 to 5, how easy is it go get help on a SquareTrade problem?
~satisfied customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~satisfied customer: I'd give them a five out of five on communication.
GetHuman: And what about SquareTrade's ability to quickly and effectively address your problem?
~satisfied customer: For that I would say three out of five.
GetHuman: And finally- any advice for other SquareTrade customers?
~satisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for SquareTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~satisfied customer taken from his SquareTrade customer service problem that occurred on November 16th, 2017.