SquareTrade: "I was gobsmacked by my experience with SquareT...
A SquareTrade customer review by GetHuman user ~kreejaffa from November 26th, 2017
Background on ~kreejaffa's case
GetHuman: ~kreejaffa - can you tell our other SquareTrade customers when your case took place?
~kreejaffa: Yes. It was middle of the night, on November 25th.
GetHuman: Did you reach out to SquareTrade, and if so, how?
GetHuman: And which of these common SquareTrade customer issues best describes the reason you wanted to talk to them?
(Shows ~kreejaffa a list of common SquareTrade problems)
~kreejaffa: "Complaint" was why I was trying to call.
~kreejaffa's review of SquareTrade customer service
GetHuman: So how would you sum up your experience for GetHuman's SquareTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kreejaffa: "I was gobsmacked by my experience with SquareTrade! I purchased a two-year warranty with my Galaxy Tablet, and had an issue after one year. It wouldn't charge or turn on. I called to file a claim, and the claim was approved in minutes over the phone. They sent me a pre-paid FedEx label that made it easy to drop off at a FedEx collection box. No hassle going to the post office, no postage fees. *My package was shipped on a Monday morning, and I had my tablet repaired and in my hands on Thursday morning! I was also given claim and tracking numbers by email to keep an eye on the progress. I did ask to be called back to see what repairs had been done, and the technician who returned the call was very polite and professional. I was worried that data would be lost because I couldn't back up my files before I sent it in for repair. I turned on my tablet as soon as I received it and all my date files were still intact! **Thank you, SquareTrade! I have already recommended SquareTrade warranty
GetHuman: Let's quantify your experience contacting SquareTrade. On a scale of 1 to 5, how easy is it go get help on a SquareTrade problem?
~kreejaffa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kreejaffa: I'd give them a three out of five on communication.
GetHuman: And what about SquareTrade's ability to quickly and effectively address your problem?
~kreejaffa: For that I would say four out of five.
GetHuman: And finally- any advice for other SquareTrade customers?
~kreejaffa: Call them early in the day or late. Don't forget any personal or account information you might need for SquareTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kreejaffa taken from his SquareTrade customer service problem that occurred on November 25th, 2017.